Healthcare
Elevate patient and care team experience, mitigate risks, and cut costs with a real estate partner passionate for healthcare
Plan, deliver and operate for a better patient and care team experience.
Whether you are a care provider, executive leader, developer, or property investor we help you shape a brighter future for healthcare. From managing projects and capital to consulting on technology and sustainability, our approach to planning, delivering and operating your real estate is focused on enhancing the experience of those directly involved - care teams and patients, alike.
We combine our real estate expertise with deep-seated experience in the healthcare industry to help our clients balance innovation with efficiency, while adhering to strict compliance regulations. Our healthcare team members are specifically trained in HIPAA, Stark Law and Anti-Kickback Statute (AKS). Learn more by reaching out to our healthcare leaders Alison Flynn Gaffney and Jay Johnson or any member of our healthcare team here.
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1 of 4Consumer insights healthcare decision makers should lead with
Your healthcare consumer strategy has never been more important. We partnered with the Advisory Board to dive into new consumer survey data to understand what drives consumer preferences and experience, and what the implications of evolving consumer choice are for your organization.
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2 of 42023 Patient Consumer Survey
JLL conducted a national patient survey of over 4,000 U.S. residents from April 19, 2023 to April 28, 2023 to uncover a current view into healthcare consumer behavior and how real estate impacts the patient experience.
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4 of 42022 Healthcare and Medical Office Perspective
The pandemic, its aftermath and current macroeconomic conditions have created a perfect storm of challenges for the healthcare industry. Despite pressures, this vital industry continues to expand. This year’s healthcare real estate perspective looks at several key themes impacting healthcare systems and medical office owners and operators.
Our solutions
Our lifecycle of real estate services help you plan, deliver and operate your facilities
Shape the future of healthcare through real estate and facilities
Resources
Children’s National Hospital unites teams in new administrative space
Children’s National had a vision: To consolidate administrative offices into one flagship location near their hospital and research campuses. Here’s how they turned that dream into reality
Methodist Health System’s performance improvement
Methodist Health System transformed their performance and improved the patient experience through a partnership with JLL
Not-for-profit health system enhances the patient experience through facilities systemness
An integrated facility management partnership provides centralized and standardized facility operations
How EmblemHealth exceeded costs savings’ goals by 12%-while enhancing human experience
The health group optimized facility management and sourcing to achieve savings and patient experience goals.
Checklist: Is FM keeping pace with your healthcare network?
Healthcare patient outcomes benefit when facility management is equipped for high performance
Maximize ROI of your healthcare FM tech investments
Healthcare patient outcomes benefit when facility management is equipped for high performance
6 questions for an effective healthcare location strategy
Increase performance by aligning your location strategy with your business strategy
Strengthening healthcare facility budgets through collaboration
Facilities managers and the c-suite can work on budgeting together to save money
Five real estate questions healthcare professionals should be asking
Leverage your healthcare facilities and real estate to save costs and generate revenue.
How hospital mergers are challenging facilities management
Industry experts say a lack of data is leaving healthcare systems at a disadvantage managing portfolios
2023 Patient Consumer Survey
Cost and location drive patient decisions, while service and comfort drive experience
Navigating succession planning challenges in healthcare facilities management
Three ways hospitals and healthcare facilities can establish a strong succession plan to ensure FM teams continue to operate smoothly
The 10-question guide to healthcare facilities systemness
Like preventive medicine, real estate systemness can boost the health of facilities across your network
How healthcare is addressing a diminishing workforce
Staffing shortages are one of the biggest challenges in the healthcare industry. Experts say collaboration, technology, and culture must become top priorities.
Nursing retention: optimized facility management can help
Nursing shortages are a major risk factor for hospitals, but some healthcare organizations are finding a way to alleviate the pressure by optimizing facility management
The shift to outpatient care is driving investment opportunities
Outpatient growth is driving demand for space in Medical Office Buildings, as practitioners need space close to healthcare consumers
2022 Healthcare and Medical Office Perspective
Key themes impacting healthcare systems and medical office owners and operators
2022 Outpatient Fit Out Guide
Intelligence for healthcare facility owners and occupiers
The key findings from JLL’s 2022 patient consumer survey
Discover what matters most to patients and how telehealth impacts the patient experience.
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JLL in the news
Industry veteran Amy Nunziata joins JLL's Healthcare team
JLL hired facilities operations expert Amy Nunziata as an executive vice president leading operations nationally for the Healthcare Work Dynamics Division.
Healthcare facility managers deserve a place at the table
Facility Dive sat down with JLL Healthcare Division President Alison Flynn Gaffney, FACHE, to discuss her journey into the healthcare industry and her thoughts on the critical role facility managers play.
Addressing challenges of AI in healthcare
Amber Schiada, Senior Director, Head of Americas Work Dynamics and Industries Research at JLL discusses how AI is transforming the healthcare industry.
Healthcare amenities are a priority for patients
According to JLL's 2023 Patient Consumer Survey, 63% of respondents said they would be interested in visiting a healthcare facility for an additional amenity.
Healthcare Operators Turning to Outpatient Expansion for Growth
JLL Research estimates a third of hospital revenue is shifting to ASCs, office-based labs and other outpatient sites to better reach patients.
Understaffing Comes with Hidden Costs
Alison Flynn Gaffney, President, Healthcare Division, discusses how scaling back teams comes with a price tag.
Let’s talk about your healthcare real estate
Learn how smart location, investment and facility management decisions can reduce costs, mitigate risks and improve the patient experience.
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