Healthcare

Elevate patient and care team experience, mitigate risks, and cut costs with a real estate partner passionate for healthcare

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Plan, deliver, operate and manage your built environments for better patient care

Whether you are a provider, developer, or property investor, we help you shape environments for the future of healthcare. Our team is passionate about patient care—and many are former healthcare system employees. As hospitals have evolved into complex networks and systems, real estate and facilities have gained new importance in value-based care delivery—and in the business of healthcare. Through consistent, holistic planning, delivery and operations, data-driven decision-making and leading practices, your medical facilities can gain a competitive advantage while improving patient outcomes.

JLL Healthcare Fellows are specifically trained in HIPAA, Stark Law and Anti-Kickback Statute (AKS). Learn more by reaching out to our healthcare leaders Alison Flynn Gaffney and Jay Johnson or any member of our healthcare team here.

  • 2022 Healthcare and medical office
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    2022 Healthcare and Medical Office Perspective

    The pandemic, its aftermath and current macroeconomic conditions have created a perfect storm of challenges for the healthcare industry. Despite pressures, this vital industry continues to expand. This year’s healthcare real estate perspective looks at several key themes impacting healthcare systems and medical office owners and operators.
    Get the report
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    Healthcare Performance Optimization Program

    Looking for ways to confidently measure and assess your healthcare environment? Our four-step process starts with a performance optimization assessment for building an overall program to enhance the patient experience, mitigate risks and improve financial performance.
    Learn more

Our solutions

Our lifecycle of real estate services help you plan, deliver and operate your facilities

Facilities management

Improve patient outcomes and the caregiver experience with efficient, consistent facility practices that reduce risks and unlock millions of dollars in cost savings—while improving safety, comfort, and compliance.

Location analytics and strategy

Our data and analytics tools help find the right locations for your hospitals, ambulatory locations and medical offices to help you attract more patients by differentiating and positioning your hospital system within your communities.

Transaction management

Acquire or dispose of space at the right time, on the right terms, via data-driven transaction management services. We help you get the best value in lease and acquisition agreements while complying with Stark Law and anti-kickback statutes.

Project and development services

Create modern care spaces on-time and within budget. Whether a new location or a complex renovation, our award-winning project management team accelerates the process, navigates regulatory demands, and reduces costs during and after construction.

Technology

Improve efficiency and regulatory compliance across your healthcare system. We integrate facilities data into a single repository, providing access to analytics and insight tools for a holistic view of how your real estate portfolio is performing.

Sustainability

Reduce your energy costs and carbon footprint. Our end-to-end strategies for greener facilities help you incorporate renewable energy into your sites, create LEED standard facilities and adopt smart facilities management strategies.

Healthcare Planning Solutions

Whether building a new hospital, renovating, or facing a public health emergency, medical equipment planning, moves and activations are critical. We maximize efficiency, reduce costs, and minimize disruptions in the patient and caregiver experience.

Healthcare Performance Optimization Program

Measurably improve patient, visitor and employee experience, reduce risks and improve financial performance through an advisory service that works alongside in-house facilities management teams.

Agency leasing

Optimize tenant appeal and recruitment and retention with our unmatched experience in delivering marketing campaigns, strategic renovations, new amenities and data drive agency leasing strategies.

Capital markets

Access a global network of healthcare capital sources. Our capital markets platform uncovers debt and equity financing, sale-leasebacks, and other tailored strategies to help you build and balance your healthcare investment portfolio.

Investment sales and advisory

Gain competitive advantage from our twenty-year healthcare transaction database and global listing platform. Our relationships with investors globally provide unprecedented market intelligence to successfully guide your investment decisions.

Location analytics and strategy

Whether looking to acquire or develop a medical facility, our experts leverage the right data and analytics tools to provide the insights you need to make your investment property the preferred location for physician practices and medical services.

Property management

Optimize healthcare facility investment returns with efficient operations and greater tenant satisfaction. We will help ensure safe, attractive, and compliant environments to improve tenant retention, reduce operating expenses and boost asset value.

Technology

Whether analyzing investment opportunities, looking to reduce operating costs or determining how to boost the value of your property, JLL’s leading data-driven technologies help make faster, smarter decisions that improve investment performance.

Capital markets

Access a global network of capital sources to finance your next healthcare development project. Our capital markets team uncovers debt and equity solutions, including construction financing, to help bring your development vision to life.

Location analytics and strategy

Whether you’re looking for adaptive reuse or a new healthcare campus, our healthcare experts apply data-driven insights and local market expertise that help you select a site that will appeal to physicians and patients alike.

Project and development services

Create modern healthcare facilities on-time and within budget. Whether the project is a new location or a complex renovation, our team accelerates the process, navigates stringent regulatory demands, and reduces costs during construction and beyond.

Sustainability

Create healthcare projects that help client or prospective tenants achieve their sustainability goals. JLL infuses your development with innovations, tools and methodologies that reduce energy costs and improve asset value by attracting top tenants.

Shape the future of healthcare through real estate and facilities

Enhance the patient experience

Partnering with your care teams, we help shape a positive patient experience—from selecting convenient sites with the right mix of services to creating facilities with comfort and wellness top of mind to help improve safety and outcomes.

Mitigate risk

Our healthcare facilities management practices reduce hospital-acquired infection risks, falls and other patient and caregiver safety hazards. We investigate nearly two thousand “good catch” potential hazards annually to improve safety habits.

Secure a lifeline for your margins

Our facilities management experts have helped uncover millions of dollars in real estate cost savings to redirect elsewhere. We match locations with patient populations to optimize performance and increase facility revenue.

“JLL exceeded our expectations with thorough due diligence, analytics and market knowledge to present us with this opportunity and negotiate below-market terms on this important requirement. We are thrilled with JLL’s performance, time and again.”

Charles Weinstein, Chief Real Estate and Facilities Officer, Children’s National Hospital

Resources

United States | June 28, 2022

Not-for-profit health system enhances the patient experience through facilities systemness

An integrated facility management partnership provides centralized and standardized facility operations

Americas | December 13, 2021

Children’s National Hospital unites teams in new administrative space

Children’s National had a vision: To consolidate administrative offices into one flagship location near their hospital and research campuses. Here’s how they turned that dream into reality

United States | August 09, 2021

How EmblemHealth exceeded costs savings’ goals by 12%-while enhancing human experience

The health group optimized facility management and sourcing to achieve savings and patient experience goals.

United States | June 22, 2021

Methodist Health System’s performance improvement

Methodist Health System transformed their performance and improved the patient experience through a partnership with JLL

United States | September 28, 2021

Parkview Regional Medical Center hospital build

Parkview Regional Medical Center

United States | October 12, 2020

JLL helps Swisslog Healthcare innovate with new headquarters

The global medication supply chain company achieves its vision for a new headquarters fit to execute its powerful visions

United States | Workplace | June 21, 2022 | Healthcare

How hospital mergers are challenging facilities management

Industry experts say a lack of data is leaving healthcare systems at a disadvantage managing portfolios

United States | Workplace | June 21, 2022 | Healthcare

2022 Outpatient Fit Out Guide

Intelligence for healthcare facility owners and occupiers

United States | March 02, 2022 | Healthcare

2022 Patient Consumer Survey

Convenience and choice drive patient decisions as new digital options take hold

United States | Workplace | June 14, 2022 | Healthcare

The key findings from JLL’s 2022 patient consumer survey

Discover what matters most to patients and how telehealth impacts the patient experience.

United States | Workplace | December 13, 2022 | Healthcare

Nursing retention: optimized facility management can help

Nursing shortages are a major risk factor for hospitals, but some healthcare organizations are finding a way to alleviate the pressure by optimizing facility management

United States | March 01, 2023 | Healthcare

The 10-question guide to healthcare facilities systemness

Like preventive medicine, real estate systemness can boost the health of facilities across your network

United States | November 21, 2022

What’s the true cost of bringing healthcare closer to home?

JLL’s bringing together our healthcare, research, and project management experts to discuss key findings from our Outpatient Fit Out Guide webinar.

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JLL in the news

JLL hires Alison Flynn Gaffney to lead healthcare into the future

A 30-year industry veteran, she will guide a team of professionals to drive growth for JLL’s Healthcare Work Dynamics solutions.

More

Patient Preferences and Their Impact on Healthcare Facilities

JLL’s Amber Schiada joined Patrick Kothe for his Mastering Medical Devices podcast to discuss how to chose a healthcare facility and life sciences hot spots.

More at Mastering Medical Device

The Medical Office Sector Continues to Hold Steady

JLL's Bryan Lewitt and Maddie Holmes discuss how demand for medical office space remains high leading to healthy interest from real estate investors.

More at Wealth Management

31% of telehealth visits result in in-person visit

New data from JLL Healthcare finds that 31 percent of telehealth visits result in in-person visits

More at Becker’s

To Fill Empty Retail Space, Landlords Tap Doctors and Dentists

Matt Coursen, Executive Managing Director, JLL Healthcare spoke with the New York Times about how landlords are increasing patient access

More at New York Times

GlobeSt. 2021 Healthcare Influencers

GlobeSt Real Estate Forum names the JLL Healthcare team as 2021 Healthcare Influencers.

More at GlobeSt.
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Healthcare performance improvement in action

Methodist Health System transformed its performance and enhanced the patient experience through a partnership with JLL. By increasing the efficiency and effectiveness of its facilities operations, Methodist is now on track to exceed its goals within five years.
View video

Let’s talk about your healthcare real estate

Learn how smart location, investment and facility management decisions can reduce costs, mitigate risks and improve the patient experience.

Alison Flynn Gaffney, FACHE
President, Healthcare Division, JLL
+1 801 823 5941
Jay Johnson
US Practice Leader, JLL Healthcare, Markets
+1 404 995 6442

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