Research

Branch banks 2019: Far from obsolete, and evolving in surprising ways

Digital banking options abound and continue to advance, but the reality is that customers (both personal and business banking) use the physical branch on average 4-times per month for traditional activities like deposits and withdrawals, according to The Financial Brand. In addition, most new accounts are being opened in the branch. That leads to the question of how to future-proof the branch amid the unprecedented change?

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