Experience Management (XM)
Experience is energy. It’s how people engage with your asset and one another
Experience Management (XM) services
An entry-level product includes content such as virtual programs, perks, promotions and on-demand services as well as support from our experience experts.
Properties that require a 100% customized program with an on-site resource and/or specialty food and beverage programs, amenity management, fitness and wellness, conference and event sales and more.
Find the right amenities to attract workers with an expert partner. Get step-by-step guidance, valuable insights and the best solutions.
Amenity space design and development
Fitness and wellness
Food and beverage solutions
Conference and event sales
Customer experience strategy
Specialty leasing and ancillary revenue generation potential
Using HqO (base or custom options) or your preferred building app, XM will develop and administer our core services content platform for tenant engagement programming anytime, anywhere.
Our presence and value
100
Talented XM experts focused on hospitality
65
Locations supported across the U.S. and Canada
5,600+
Events launched annually
2.5%
Greater occupancy in our clients' assets
7%
Higher base rents for our clients' assets
$1B
In additional value created for our clients
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1 of 2How experience management doubled leasing activity at a Toronto office building
Learn how our XM team revitalized a once-awkward multitenant office park with curated tenant engagement services boosted occupancy and leasing rates.
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2 of 2The iconic Old Chicago Post Office, reinvented
Idle for over 20 years, this historic landmark is thriving once again as the hottest office and event space in the Windy City.
Resources
Creating Value With Holistic Office Amenity Planning
When should an owner or landlord start planning their office amenity program?
Office buildings become live-work-play communities
As office buildings evolve, the property management function has never been more important
How hospitality keeps workers satisfied
How hospitality keeps workers satisfied: can this concept help office workers feel fulfilled?
Connect with our experience experts
Talk to us about shaping your building’s experience strategy.
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