News release

JLL Healthcare expands Integrated Facilities Management offerings

JLL’s new Performance Optimization Program is a data-driven advisory service focused on improving patient experiences and facility quality while reducing risks and costs

October 18, 2022

Kimberly Steele

Industries, Work Dynamics and PDS PR
+1 713 852 3420

CHICAGO, Oct. 18, 2022 – JLL announced today the addition of its new Performance Optimization Program (POP) to its Integrated Facilities Management Healthcare offerings. The data-driven approach provides visibility into acute care, nonacute care and ambulatory facilities and works alongside in-house facilities management teams to measurably improve patient, visitor and employee experiences; reduce risks; and improve financial performance – all without the need for additional outsourcing.

Improved facilities management supports the entire organization, and healthcare facilities can potentially save millions of dollars annually, improve safety and center the patient experience through POP. For example, pinpointing where a healthcare facility can save $1 million in operating expenditures could result in $33 million in additional revenue with the correct implementation. These savings can go toward recruiting nurses, updating facilities and improving the patient experience.

“Improving facilities teams’ capabilities leads to better clinical outcomes because clinical staff can spend more time providing patient care and less time spent on non-clinical issues related to facility repairs,” said Vionnta Rivers, Executive Director, Solutions Development, JLL. “When a facility staff has the tools, resources, expertise and support that our new Performance Optimization Program offers, it enables clinical staff to provide the quality of care they are known for.”

Hospitals spent $3.9 billion for 60,010 lost-time injuries, requiring $54.5 billion in additional revenue at a reported 7.2 percent margin to cover the loss. POP can reduce health and safety incidents by up to 78%, prioritizing worker safety, minimizing disruptions and reducing patient wait time. Additionally, a 17% reduction in unplanned equipment failure can lead to an up to a 30% reduction in energy and maintenance costs alone.

According to Gallop, organizations in the top quartile of employee engagement see 21% higher profitability, and higher employee engagement means less staff turnover. With 60% of healthcare organizations struggling to recruit non-clinical staff, retaining staff is critical, and POP improves the employee experience by helping employees focus on their specific job duties versus facilities maintenance tasks. It also provides solutions for succession planning, which helps manage staffing challenges.

The POP process begins with the Performance Optimization Assessment (POA), an assessment of a facility’s current state to identify opportunities for outcome-based improvements. Next, JLL partners with teams to maximize the delivery of those opportunities and focuses on five key areas to bring a facility to its peak performance: Team development and support; compliance continued readiness; business intelligence and performance management; sourcing support; and energy and sustainability management.

“Our Performance Optimization Assessment offers the opportunity to identify areas within your system which has the greatest opportunity for improvement, both operationally and financially,” added Edward Ricard, COO, Healthcare Solutions, JLL.    

JLL Healthcare provides a full range of real estate and facilities solutions for hospitals, physicians and other care providers as well as real estate investors that own and operate medical and seniors housing properties. We help our healthcare clients plan, find, finance, buy, lease, sell, construct, optimize, manage and maintain the most-advantageous facilities anywhere in the US for all property types along the continuum of care, serving over 550 million square feet of healthcare property annually. Our professionals have deep technical expertise and market knowledge and are armed with the most innovative, data-driven analytics and business intelligence in the industry. Visit us at to learn more.

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About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $19.4 billion, operations in over 80 countries and a global workforce of more than 102,000 as of June 30, 2022. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit