jll corporate concierge services

JLL acquires Corporate Concierge Services

Acquisition furthers commitment to elevating tenant experience through the JLL Curae Approach

March 18, 2019

CHICAGO, March 18, 2019 – JLL (NYSE: JLL) announced today that it acquired Corporate Concierge Services (CCS), a national provider of onsite tenant amenity and concierge solutions for retail, office, residential and hospitality properties. The acquisition, which is effective immediately, continues JLL’s commitment to bringing its clients across asset types the best possible tenant experiences as part of its recently launched JLL Curae Approach.

CCS adds more than 200 employees to JLL, the majority of whom will continue to be located in the buildings where they provide face-to-face service for their tenants.

“Our mission is to bring the level of care and service people experience in the hospitality sector to the office, retail and residential spaces” said Mark Zettl, President, Property Management, Americas. “The professionals of Corporate Concierge Services provide the human touch tenants need and are the perfect complement to digital initiatives we have already instituted. Simply put, this acquisition puts JLL at the forefront of experience management.”

Founded in 2001 by Tom Larance, CCS has grown into an industry-leading firm with employees embedded in 15 markets across the country. CCS provides amenities that go beyond what tenants expect. Services range from tenant conveniences in office properties such as TSA Pre-Check, dry cleaning and pickup/delivery to health and wellness-based events including flu shots and yoga classes, to concierge services in retail and multifamily buildings.

“Today, people judge their environments through an experiential lens,” said Larance. “Our concierges make every experience positive, whether it’s ensuring tenants have access to their wellness classes or simply providing umbrellas on a rainy day. Joining JLL gives us the opportunity to extend those positive experiences to even more people. We’re excited to be joining a firm that shares our values and vision for healthy, experience-driven work environments.”

JLL’s 2,100 property management experts in the U.S. provide comprehensive real estate services in more than 1,700 buildings totaling more than 365 million square feet. For more news, videos and research resources, please visit the firm’s newsroom.


About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of over 90,000 as of December 31, 2018. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com