News release

JLL engages IFMA to upskill Americas-based facilities management professionals

Engagement marks largest-ever training initiative for IFMA and will prepare current JLL facilities managers for the “workplace of the future”

March 29, 2022

Hannah Heilmeier

Occupier PR, Industries and PDS
+1 715 571 2094

CHICAGO, Mar. 29, 2022 – JLL announced today that it has engaged the International Facility Management Association (IFMA) to provide training to Americas-based Work Dynamics facilities management (FM) professionals. More than 1,200 of JLL’s FM professionals will have the opportunity to pursue IFMA’s prestigious Facility Management Professional™ (FMP®) credential, recognized as the “gold standard” in the industry.

“This relationship will empower our facilities management teams to deliver industry-leading expertise that helps our clients achieve their broader business objectives,” said Cheryl Carron, Global Head, Facilities Management and Experience, JLL Work Dynamics. “Providing world-class training is a critical aspect of creating new career paths for valuable talent and this new collaboration creates ample opportunities for personal development and career growth, which are essential tools for recruitment of top facilities talent.”

In its first year, the multi-year agreement—the largest training relationship in IFMA’s history—will provide training for 1,220 JLL professionals, powering JLL’s vision for the workplace of the future. Following the Americas implementation, the FMP program also will be offered to JLL’s FM employees in other regions around the world.

“Today’s FMs are essential to driving employee engagement, on-site experience, and creating spaces that are cost effective and engaging. The FMP designation recognizes those individuals who are equipped with the advanced facilities management expertise and soft skills to deliver exceptional value to organizations,” said Sanjay Rishi, Americas CEO, Work Dynamics, JLL.

The rigorous IFMA FMP program builds relevant core competencies and skills that FM professionals need to develop their workplaces. The  FMP program will upskill participants in the critical areas of operations and management, project management, finance and business, and leadership and strategy. 

“Through this collaboration, we have an opportunity to elevate the facility management profession on a broad scale to benefit organizations around the world,” said Don Gilpin, IFMA ​President and CEO. “We are pleased to join forces with JLL on the largest training initiative in our history and working together to redefine the value of the FM role.”

Since 2020, JLL has contributed funding to the IFMA Foundation’s Global Workforce Initiative (GWI) to attract diverse talent to careers in FM, while supporting their long-term growth through training opportunities.

Founded in 1980, the International Facility Management Association (IFMA) is the world’s largest, most widely recognized association for facility management (FM) professionals. Supporting more than 20,000 members in 135 countries, IFMA’s Vision is to lead the future of the built environment to make the world a better place. IFMA is a key contributor to the development of international FM standards and works with decision makers to inform FM-related policy. IFMA provides career resources and continuing education, offers three industry-respected credentials, maintains the largest repository of FM-related content on the web and hosts year-round global events.


About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $19.4 billion, operations in over 80 countries and a global workforce of more than 98,000 as of December 31, 2021. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.