Consumer insights healthcare decision makers should lead with
Half of patients today report not relying on a clinician referral for specialty or surgical care. That means your consumer strategy has never been more important. We partnered with the Advisory Board to dive into new consumer survey data to understand what drives consumer preferences and experience, and what the implications of evolving consumer choice are for your organization.
Additional details
Access this on-demand webinar to learn:
What 4,000 patients said drove their care decisions and experience
What the Net Promoter Scores (NPS) of different types of care providers are today
Consumer experience benchmarks to help you compare your strategy to your peers’
What 4,000 patients said drove their care decisions and experience
What the Net Promoter Scores (NPS) of different types of care providers are today
Consumer experience benchmarks to help you compare your strategy to your peers’
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