Partnering with the State of Tennessee
Customer satisfaction exceeds 95%
Taxpayer cost savings of $53 million
Increased energy and operational efficiency
57% increase in pay earnings to Tennessee employees
The State of Tennessee wanted to reduce its real estate costs, while improving conditions of its workplaces through modernization of space plans and increased utilization across a 10-million-square-foot portion of its portfolio of leased and owned facilities.
The State assessed all of its owned facilities, tracking conditions, needed repairs, and energy usage. A carefully crafted pre-planning process was created in order to prioritize projects and establish a business case for every budget request. Among other findings, the assessments revealed potential operating expense savings that could be achieved with limited equipment upgrades and better energy management.
Perhaps most significantly, the State took the bold step of outsourcing all integrated facility management services for a 10-million-square-foot portfolio of 603 leased and owned properties –something no state had previously done. Over five years, the State has saved $52.9 million in operational and energy costs. Of the State’s facilities team members that transitioned to JLL at the initiation of the contract, the majority continue to receive ongoing training and career development opportunities, with many receiving raises and promotions.
In addition, outsourcing enabled the State to implement a comprehensive energy management program and a preventive maintenance program of all building equipment, estimated to save the State millions over time.
Service improvements include a Web-enabled work order system and around-the-clock call center so State employees can conveniently request service at any time. Vendor contracts have been renegotiated to produce estimated savings of $13.6 million over the life of the contract.
Also, the partnership identified and corrected 681 potential OSHA code violations, improving workplace safety.
Providing new opportunities for public employees
Today, all Tennessee state agencies and public higher education institutions are empowered to opt in to receive JLL's facilities management services.
For those that choose to participate in a JLL partnership program, all employees are offered the opportunity to transition to employment with JLL, thus receiving the chance to gain increased earnings.
Every newly transitioned employee also receives access to world-class training to ensure they have the latest skills in operating Tennessee's buildings safely and effectively, as well as ongoing specialized professional development and growth offerings.
Learn more about our successful, people-driven campus integrated facilities management strategies.