Views

The pulse on patient preference: Findings
from JLL’s Patient
Survey

Twelve real estate and facilities strategies to help improve the patient experience

JLL conducted a national patient survey of US adults that had in-person medical care from July 1, 2020 to October 12, 2020 to uncover a post-pandemic view into healthcare consumer behavior and how real estate and facilities impact the patient experience. What are healthcare consumer preferences in the age of COVID-19 and beyond? From convenience to access, wayfinding to cleanliness, this report outlines the following key storylines and considerations for healthcare leaders:

  • Location and ease of access top patient preferences
  • Telehealth translates to physical visits
  • Cleanliness and safety warrant a renewed focus
  • Demographics reveal strong variation for digital and sustainability

Download findings from our patient survey for 12 real estate and facilities strategies to help improve the patient experience.