WEBINAR—Changing consumer behaviors post COVID-19

Watch on-demand

Join us to gain insights and perspectives focused on changing consumer behavior and new expectations as a result of COVID-19. Hear from JLL and industry leaders as they discuss how the pandemic will force the retailers of today to adapt to the consumer of tomorrow. Special guest speakers include James Cook, Sucharita Kodali, Emily Albright Miller and Kris Bjorson, hosted by Naveen Jaggi, President, Retail Advisory Services, JLL Americas.

What’s in it for you?
  • How COVID-19 is reshaping consumer expectations
  • Reimagining the shopper experience online and in the physical space
  • The evolution of last mile including demands for localized consumption, contact avoidance and more
  • How various types of retail properties will feel the effects of this crisis differently
  • James Cook is the Americas Director of Research, Retail at JLL. In his presentation, he will provide a look at how retail real estate has and will be affected by COVID-19. From grocery anchored centers to malls and high streets, each type of retail real estate will feel the effects of this crisis differently.
  • Sucharita Kodali is the VP, Principal Analyst at Forrester. As an expert in eCommerce, omnichannel retail, consumer behavior, and trends in the online shopping space; Ms. Kodali will talk about retailer plans for 2020 and how they will have to adapt. 
  • Emily Albright Miller is Vice President, Strategy & Insights at Big Red Rooster, a JLL company.  Ms. Miller will talk about the post COVID-19 impact on consumer psyche and how their behaviors may have changed permanently.
  • Kris Bjorson, Executive Managing Director, Industrial Services, JLL Americas, will share industry insights on how the industrial real estate market via the retail supply chain will react Post Covid-19.

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