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Change Management

Make change programs stick.

​In more than 50 percent of change programs, adoption is challenged by resistance.

To be successful, you need to understand the behaviors and attitudes of all of the stakeholders and employees who will be affected, and create communications, training and rewards that drive alignment and deliver results.

JLL’s structured change management system improves the pace of adoption and adds value quickly. We also provide tailored programs to suit specific needs.

Most importantly, we design change programs that “stick” by involving employees as participants—making a lasting impression that ensures more people come on board and are prepared to be successful in the new change.

No matter your challenge in ensuring a successful change initiative, our team is equipped to help you:   

  • Evaluate change drivers across a broad spectrum.
  • Perform a gap analysis.
  • Make a strong business case for leaving the current state, along with a plan for reaching the desired one.
  • Map decision rights, roles and accountabilities.
  • Create workflow playbooks and job aids to help employees adapt to, and adopt, change. Learn more.
  • Plan and execute change strategies, providing ongoing guidance and documentation. Learn more.

How good is your organization at managing change for its most important initiatives?

Use this 10-question assessment to find out.


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