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​​​​​​​​​Contact Centers Outlook | 2017

The contact center market grew steadily across the globe in 2016, led by the United States. National spending is up 1.5 percent annually as more companies seek third party providers. Three quarters of contact center operations are still in-house, but that last quarter is picking up speed as companies look for exceptional service and simpler operations. In the future, providers can expect to see higher revenues as more corporations outsource basic business and analytics functionalities.​ 

Click through the tabs below to: ​learn more about the three key trends impacting the industry, compare U.S. market stats to find your next contact center location and see the U.S. labor supply by region.

Explore a sample of 50 U.S. contact center markets to find your next location. Toggle the checkboxes to compare contact center volume, labor supply and see how far the wage goes.

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labor by region