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United States

Report | Perspectives on customer service location - establishing customer contact centers in Mexico and Central America

Summary

​Locations in Mexico and Central America are seeing increasing levels of direct investment activity for customer contact operations. Driven by the recognized benefits that U.S. companies perceive in establishing a nearshore solution for customer support activities, companies are now looking across the region to support a wide range of voice operations. As the number of markets attempting to solicit investment in the customer support industry increases, it often becomes difficult to accurately differentiate between candidate locations as well as decide on a location best able to meet corporate business, operating, financial and risk requirements.​

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