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Current responsibilities Phil Kirschner is a Senior Vice President in the Consulting group, based in New York. Mr. Kirschner leads the Workplace Strategy practice for the northeast United States. His technology background and 13 years of experience leading and advising multidisciplinary, strategic change initiatives at a major, global financial institution brings an innovative new perspective to JLL and our clients.
Previous experienceMr. Kirschner was previously the Americas Head of Workplace Strategy, and Global Head of Workplace Effectiveness at Credit Suisse. In his role, Mr. Kirschner developed and promoted global space standards, including the award-winning “Smart Working” program which focuses on how best to use policies, space and advances in mobile technologies to address evolving workplace preferences and reduce occupancy expenses. He helped grow Smart Working from first pilot to an industry-leading, results-focused program with 14,000 staff in seven countries including an 85,000 sqft floor in Manhattan.
To measure performance in free-address environments, Mr. Kirschner partnered with internal IT architects and data scientists to develop innovative occupancy monitoring frameworks, piloting multiple sensor technologies and interactive dashboards. A strong workforce analytics partnership also demonstrated positive Smart Working impact on employee engagement and voluntary attrition.Prior to his Workplace Strategy role, Phil was a global efficiency manager for professional services and software expenses. Before that, Phil ran information security awareness programs, and technology risk assessment and mitigation projects. He traveled extensively for all of his roles, including a year working in London, quickly adapting to unique clients, cultures and requirements.
Education and affiliationsMr. Kirschner earned his Bachelor of Science in Computer Science from the School of Engineering and Applied Sciences at Washington University in St. Louis, with concentrations in AI and robotics. He completed several high potential talent programs at Credit Suisse. Phil is a frequent speaker at industry events, with recent appearances for WORKTECH, IFMA, CoreNet, Bisnow, AIA, iGlobal Forum, NAIOP and ASHRAE. Phil is also quoted as a workplace expert in numerous publications about coworking and the future of work.
Client experience• Aon Hewitt• Credit Suisse• Deutsche Bank• Dude Solutions• JLL New York• JLL Pittsburgh• Médecins Sans Frontières(Doctors Without Borders)• PartnerRe• Rosenthal, Inc.• SAP• SS&C Technologies• Turner Broadcasting
Achievements• Credit Suisse Smart Working won the first-ever IFMA NYC Workplace Innovation Award• Won internal Credit Suisse CFO award for workplace strategy leadership on 1.8M sqft campus renovation• Promoted from Analyst to Director at Credit Suisse
Certifications• Six Sigma Green Belt• LaMarsh Managed Change™