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Proposed GSA BMO ResponsibilitiesAs Corporate BMO Program Manager, Chuck will serve as GSA’s single point of contact for all operations and service delivery communications. He has full authority to negotiate and execute services on behalf of JLL for this program. Bringing his proficiency in maintenance and operations and facility support services, Chuck will directly supervise all task order performance. He also will assist current / future BMO customers understand the BMO program, its services and its advantages, marketing the use of this contract vehicle with Federal agencies. Responsible for managing the technical aspects of program implementation, Chuck will ensure that JLL’s task order performance is in full compliance with the BMO program, all required reporting and deliverables are on time and accurate. With the Corporate BMO Contract Manager, he will participate in all Program Management Review (PMR) Meetings and other meetings as necessary.
Current responsibilities As the Regional Account Director of Integrated Facilities Management for JLL’s Public Institutions group, Chuck has overall responsibility for all facilities services to JLL’s public and institutional client base, including Federal (USPS), state (State of Tennessee) and local government clients (Chicago Transit Authority). As Regional Account Director, Chuck develops, manages and implements Voice of the Customer (VOC) to regularly gain input and direction from clients to ensure goal alignment so that service delivery exceeds client expectations.
Previous experienceChuck came to JLL from Johnson Controls (JCI), where he provided operational facilities management leadership from 2009-2015. At JCI, he provided overall leadership of all Facilities Management service accounts in the Mid-Atlantic Region (Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Washington, DC and West Virginia) and held responsibility for more than 1,000 employees, 55 sites and 15 different accounts. He moved into this position after four years of proven leadership success with JCI’s Facility Management account with GlaxoSmithKline.
Prior to JCI, Chuck served as Vice President of Global Research Facilities for Wyeth, an international pharmaceutical company. At Wyeth, he led worldwide strategic facilities planning and management for a portfolio of 5.5 million square feet and managed a staff of more than 400 administrative, technical trades and service contractors.
Chuck has served in leadership roles as Director of Global Strategic Facilities Planning (Pfizer), Executive Director of Corporate Property and Engineering Services (AstraZeneca Pharmaceuticals) and Manager of Facilities Engineering (Merck).
Chuck is a US Army veteran with active duty service from 1981 – 1986. In the Army, he assumed positions of increasing responsibility, culminating in an assignment as Troop Commander of a combat unit responsible for 160 personnel, 40 vehicles and 12 major weapons systems. As Troop Commander he managed all unit activities including asset management, budgeting, operations, maintenance, training, recruiting, administration, supply, transportation and communication.
Education and affiliationsChuck holds an M.B.A. from St. Joseph’s University in Philadelphia, PA. He is a graduate of the United States Military Academy in West Point, NY with a B.S in general engineering. He is a licensed Engineer in Training (EIT) in the Commonwealth of Virginia. Chuck has served in leadership roles in several professional organizations, including the Industrial Asset Management Council, CoreNet Global (Philadelphia Chapter) and the International Society for Pharmaceutical Engineers.
Work Experience Chronology