RE License #
525 North Tryon Street
+1 980 387 8330
Current ResponsibilitiesPedro is the Platform Director for property management, engineering, call center and energy & sustainability services for Jones Lang LaSalle’s Bank of America contract. Currently, located in Charlotte, NC, he is charged with driving tools, process, and people management for the account’s 120 property managers and nearly 200 building engineers. The portfolio consists of 40MM square feet of IFM (integrated facility management) service offering.
ExperiencePrior to this position with Jones Lang LaSalle, Pedro also held the position of Northwest Regional Director, leading the Corporate Solutions 3X delivery model of IFM, Project Management, and Transactions. The Northwest portfolio consisted of 1300 buildings and 9.6 millions square feet of office and retail space across 7 states. In this role his team managed an annual operating expense budget of $300MM and a capital plan of $50MM.
In addition, he was the Area Director leading 5.4M square feet of Bank of America real estate across Southern California managing property management activities. In this role, Pedro was responsible for the leadership of a 13 person team. This team increased customer satisfaction by 11%, reduced occupancy expense by 3.5% (540,000) and opened 24 new retail stores in 3 years.
In addition to working at Jones Lang LaSalle, Pedro was the Facility Operations Director for the City of Seattle. In this role, he managed a team consisting of 105 individuals covering 3.5M square feet in 59 facilities. This role included managing an annual budget of $75M for multi-discipline teams in property management, maintenance & engineering, corporate security, event planning, and resource conservation. Due to his team's efforts, order cycle time was improved by 30%, energy consumption was decreased 6%, and client satisfaction was increased 15%.
Education Pedro earned a Bachelor of Accountancy from New Mexico State University.