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Current ResponsibilitiesPamela Paddock is the Business Unit Manager for the Pharma Division on the Novartis Account. In this role Ms. Paddock is responsible for service delivery at the five pharma sites in the portfolio comprising 4.5 million sf. She is also responsible for enabling function management including performance management, workplace services, communications, customer care, service center, account technology and strategic sourcing for the 10 million sf account-wide portfolio.
Ms. Paddock is also responsible for strategic and operating plan process and planning, Transformation planning and Six Sigma program management for the Jones Lang LaSalle team. Ms. Paddock is based in New York. She joined Jones Lang LaSalle in 1998.
ExperiencePrior to her current role, Ms. Paddock was Director of Operations for the Pfizer account with similar responsibilities. While on the Pfizer account, Ms Paddock led account-wide Benchmarking initiatives which identified best practices and savings opportunities in excess of $13.5 million.
Ms. Paddock has also served as CRM for the Aetna and MeadWestvaco accounts and as NYC Regional Director for the Bank of America account. In each of these positions, she was responsible for multi-disciplinary service delivery, including facility, project and transaction management, for a broad geography. For Aetna, Ms. Paddock was responsible for the remote management of projects and transactions for a global 4 million square foot commercial, leased portfolio. For Bank of America, Ms. Paddock was responsible for a portfolio that consisted of office, trading floors, data centers, disaster recovery, retail and residential space. Ms. Paddock played an important role in the yearly development of Strategic Occupancy Plans for NYC and the Northeast portfolio. She managed the development and oversight of $200 million annual operating budgets and $1.3 billion in capital projects and planning (1999-2008). Ms. Paddock was instrumental in leading the team that planned and executed the Bank’s recovery after the World Trade Center Disaster. Just prior to leaving the Bank of America account, she led two transitions, totaling 7.5 million square feet, into Jones Lang LaSalle management. These transitions included migrating space both from a competitor and from an acquired entity completing a first generation out-sourcing
Prior to joining Jones Lang LaSalle, Ms. Paddock developed and managed major capital improvement projects and new construction for Columbia University. Also, in a prior position at Columbia, Ms. Paddock managed the 24/7 Maintenance Control Center.
Education and AffiliationsMs. Paddock earned an M.B.A. with a concentration in real estate finance, from Columbia University and a B.A. from Smith College. She also holds a degree in Building Construction Management from New York University. Ms. Paddock won the Joseph J. Fater award for Excellence in Academic Achievement for her work at NYU and a Jones Lang LaSalle Club award for service achievements. Ms. Paddock is a Six Sigma Greenbelt.