Skip Ribbon Commands
Skip to main content

News release

Dallas, TX

Methodist Health System partners with JLL to unlock facilities savings and improve patient care

Within the first two months of partnership, JLL’s year-one savings commitment to Methodist was fully achieved

DALLAS, May 21, 2018 – Patient care begins before a patient gets to their physician's office. From the moment a patient or family member steps onto hospital grounds, first impressions of their care experience begin to take shape. As the third-highest cost on the balance sheet, real estate and facilities also represent an opportunity for healthcare leaders to address financial challenges.

Methodist Health System has partnered with JLL for Integrated Facilities Management (IFM) and healthcare solutions to address these challenges and opportunities—with services that include everything from security and maintenance to capital planning and data-driven technology solutions. Under this agreement, JLL is providing operational healthcare services to four Methodist Health System hospitals throughout North Texas and the surrounding areas, totaling 4.1 million square feet.

"Methodist Health System understands how critical the physical environment is in providing the best possible care and overall experience to patients, complying with stringent regulatory and performance standards, and controlling ever-rising costs per patient," said Michael Marsh, Managing Director South Central Region, JLL Healthcare Solutions. "At the center of our partnership approach is collaboration and an understanding that Methodist's existing FM team has institutional knowledge that can't easily be replicated. Through this partnership, the Methodist team has access to a wealth of JLL resources, tools and best practices to ensure their work continues to advance the system's mission."

Today, JLL delivers on Methodist's three project priorities: reducing cost, supporting regulatory compliance and an optimal environment of care, and fulfilling operational excellence.

"In signing our agreement with JLL, we hope to realize a number of tangible benefits, including staff that is better trained, facilities that are better run, and doctors, nurses and patients who are happier because they don't have to call in as many facilities issues," said Pamela Stoyanoff, SVP & COO, Methodist Health System. "JLL understands how the environment of care impacts doctors, nurses and other hospital providers' ability to deliver the best possible care, and mirrors our commitment to continuously improving the overall experience for our patients and their families."

JLL Healthcare enhances the patient experience, advances clinical outcomes and improves financial performance through real estate and facilities solutions. Through data-driven insights, JLL helps healthcare organizations identify opportunities and risks, improve the productivity of assets and ensure all aspects of facilities reach the highest level of quality, compliance and safety. As a leading provider of healthcare facility management services with over 540 hospital clients, JLL Healthcare’s team of 2,100 dedicated professionals supports 347 million square feet of healthcare facilities. For further information, visit


About Methodist Health System

Guided by the founding principles of life, learning, and compassion, Dallas-based Methodist Health System (Methodist) provides quality, integrated healthcare to improve and save the lives of individuals and families throughout North Texas. Ten hospitals proudly carry the Methodist Health System brand, as owners or through affiliation. More than two dozen Methodist Family Health Centers and Medical Groups are among the facilities served by the nonprofit Methodist Health System, which is affiliated by covenant with the North Texas Conference of the United Methodist Church. Additional information is available at

Texas law prohibits hospitals from practicing medicine. The physicians on the Methodist Health System medical staff are independent practitioners who are not employees or agents of Methodist Health System, Methodist Dallas Medical Center, Methodist Charlton Medical Center, Methodist Mansfield Medical Center, Methodist Richardson Medical Center, or any other affiliated institution.


About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with nearly 300 corporate offices, operations in over 80 countries and a global workforce of 83,500 as of March 31, 2018. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit