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News release

Chicago, IL

JLL achieves prestigious standards for quality and environmental assurance

ISO 9001 and ISO 14001 designations confirm quality and environmental efficiency


CHICAGO, March 20, 2018 – JLL's Integrated Facility Management North America's central platform achieves new operational ambitions in receiving a pair of globally recognized designations that acknowledge leadership in both quality and environmental management. The International Standards Organization's (ISO) 9001 (Quality) and 14001 (Environmental) certifications validate JLL's documented processes and policies, confirming its ability to enhance customer satisfaction, mitigate risk and facilitate continual improvement in quality and environmental performance.

"As facility management becomes more complex with accelerated technology disruption, ambitious sustainability goals and regulatory compliance pressures, companies need to know that the supplier partners they select hold themselves to the highest business standards," said Maureen Ehrenberg, President, Global Integrated Facilities Management (IFM), JLL. "These certifications assure clients that we are committed to high quality, safety and environmental efficiency as hallmarks of service and operational excellence."

Quality Controls

The ISO 9001 Quality certification requires an organization to have documented policies and procedures for managing service quality, customer satisfaction and corrective and preventive actions (CAPA), and that top management guide the organization to continually improve performance. JLL's certified quality management system enhances the North American IFM platform's ability to meet customer, statutory and regulatory requirements in order to reduce organizational risks.

Environmental Efficiency

The ISO 14001 certification requires an organization to create a framework for protecting the environment and preventing or mitigating adverse environmental impacts. To achieve certification, JLL demonstrated that it has an environmental management system for reducing environment impacts, mitigating adverse environmental impacts and enhancing environmental performance.

As a member of Ceres and the World Green Building Council's Corporate Advisory Board, JLL has a long history of helping clients adopt environmental standards like Green Globes and LEED, implement alternative energy services, reduce greenhouse gas emissions and work toward other sustainability goals. Receiving ISO 14001 certification confirms that JLL's environmental management practices meet the highest standards.

Workplace Health and Safety

JLL is furthering its commitment to better, safer working conditions in its pursuit of ISO 45001 (Safety) certification, which requires a framework for enhanced occupational health and safety performance. While JLL has always maintained a rigorous health and safety program for its employees, achieving the ISO 45001 certification will further demonstrate JLL's commitment to a safe, compliant workplace. JLL's certification process continues, as ISO recently issued the ISO 45001 standard.

ISO is the global organization responsible for developing and publishing international standards. ISO management systems are designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product or service.

"By achieving ISO certifications, we are further differentiating our IFM offering in the market," said Ehrenberg. "And as a leading IFM provider and in pursuing this distinction, we are demonstrating our commitment to driving quality, safety and environmental efficiency to our clients and prospects alike." 


About JLL
JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2017, JLL had revenue of $7.9 billion and fee revenue of $6.7 billion; managed 4.6 billion square feet, or 423 million square meters; and completed investment sales, acquisitions and finance transactions of approximately $170 billion. At the end of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of 82,000. As of December 31, 2017, LaSalle had $58.1 billion of real estate assets under management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com.