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News release


For a thriving workplace, try a little happiness

New JLL research on human experience in the workplace reveals happiness as the key ingredient for engagement and productivity

CHICAGO, June 20, 2017 – Does your workplace foster happiness? Nearly 70 percent of employees globally agree that happiness at work is the best ingredient for a unique work experience, according to JLL's latest study on how to drive human experience in corporate workplaces. Companies that are grappling with some of today's workplace complexities like the increasing mobile and multi-generational workforce now see the direct correlation between a productive workplace and a healthy balance sheet.

"The future of work requires a change of mind set on how we think about the workplace," says John Forrest, Global and Americas CEO, Corporate Solutions, JLL. "Our research shows that a positive workplace experience leads to happiness and that in turn, improves productivity and quality of life. Companies should think about how their real estate offers the right locations, technology and design in order to capture the best from their employees."

JLL's new research, Workplace powered by Human Experience, examines how workplace experience and a focus on people can help businesses thrive in the new world of work. The study found that workplaces in the U.S. are beginning to embrace the Human Experience model and, in fact:

  • Nearly 90 percent of U.S. employees say the idea of a Chief Happiness Officer at work, dedicated to employee wellbeing, is a good idea.
  • 71 percent of U.S. employees agree that their workspace allows them to work effectively, more than the global average of 52 percent.
  • 64 percent of U.S. employees say they are very engaged, more than the global average of only 40 percent.
  • 70 percent of U.S. employees would trade an enclosed office for an open-plan work space in exchange for access to innovative environments such as community, collaborating or creative workspaces.
  • Employees in the U.S. and India value creativity and were most likely to say that a workplace that facilitates creativity would provide a unique work experience.
  • Employees in the U.S., India, China, Italy and South Africa, are also more likely than those elsewhere to prefer spaces to express a need for regeneration and inspiration.

"Human Experience is about how the work environment ultimately impacts company performance, not just its culture," said Marie Puybaraud, Global Head of Corporate Research at JLL. "Our study shows that work places and work spaces have a key role to play, both strategically and operationally, in fostering engagement, empowerment and fulfilment at work."

JLL's Corporate Solutions offers strategy, services and technology solutions across the entire real estate life cycle to organizations globally.

About the report

The report, 'Workplace: Powered by Human Experience' is part of JLL's Future of Work outlook on the changing world of work and its impact on the next generation of real estate. It is the result of a year's research across 12 countries, 40 companies and more than 7,000 respondents. This research decodes the workplace experience, its impact on business performance and how these workplace experiences can be shaped by real estate.

For further information on workplace experience and its impact on business performance, please visit us here.

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specialises in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $136 billion. At the end of the first quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 78,000. As of March 31, 2017, LaSalle Investment Management had $58.0 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit