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News release


Revealed: The Five Factors Transforming the Future of Work

Today’s innovations are making tomorrow’s workplace more digital while enhancing the human experience

​CHICAGO, Oct. 18, 2016 – Buildings and space that anticipate your needs. Collaboration with robots. Cafes, parks and airports as the new office. Sound far-fetched? Workplaces are evolving more rapidly than ever and employers have seen dramatic shifts in where, when and how employees work. JLL has chosen five trends that organizations should know so that their physical space can best support a digital, flexible workforce:

1)      Smarter buildings for digital workers

Today's smart building technologies can empower digitally savvy employees to manage the temperature, lighting and even the food choices and background music in their workspace. Smart buildings also provide better indoor air quality and environmental controls that not only improve a company's environmental sustainability contributions, but also boost employee health, wellness and productivity. Another productivity increase comes from today's mobile apps that provide a direct, "frictionless" way for employees to enhance their workplace experience.

"Within the next ten years, the office could be unrecognizable, offering more agility, flexibility and connectivity which support new ways of working, playing and living," said Maureen Ehrenberg, Head of Integrated Facilities Management, JLL. "Mobile apps and smart building technologies are catering to employee preferences for temperature, lighting, working, relaxing and even coffee."  

2)      Innovative amenities and workspaces for a productive, liquid workforce

Innovative office designers are taking cues from the retail world, creating technology-enabled, collaborative and high-quality experiential workplaces. In response to the growing "liquid workforce" of on-demand workers, and to accommodate mobile working, some companies are also providing networks of workplaces. From corporate co-working spaces to airport lounges and coffee shops, corporations want to ensure that workers have secure, reliable access to corporate data and resources wherever they reside. Strategies to support this workforce are evolving every day.  Some companies are even adopting telepresence robots and virtual reality technologies to enable collaboration among geographically dispersed workers. To further enhance productivity and employee satisfaction, concierge services are emerging in some workplaces.  

"The workplace is becoming increasingly digital and the actual experience of work is becoming an incredibly important factor in talent attraction and retention," said John Forrest, Global & Americas CEO, Corporate Solutions, JLL. "The one-size-fits-all model is no longer relevant as the workplace evolves to become more mobile, flexible and personalized."

3)      Humanizing the work experience  

Progressive companies have realized that their employees are seeking hyper-personalized employee services and work environments. Digital building operations are making it possible to individualize the workplace experience more than ever before. Though it sounds counter-intuitive, the one-size-fits-all workplace is falling by the wayside as data demonstrates that different workers have different preferences. Today's advanced building technologies allow employees to control their workspace environment, and make it easier for companies to offer workplaces that support their unique corporate culture. Increasingly, companies offer upgraded spaces such as club rooms, meeting rooms of varying sizes, lounges and, yes, even traditional individual desks—creating flexibility and choice for employees.

4)      Unlocking the power of CRE data

A digital revolution is transforming corporate real estate globally. Traditional real estate service providers are becoming technology companies, focused on expediting workplace services and smart portfolio strategies as the lines are blurred between corporate real estate services, HR and IT. Integrated corporate real estate management systems can create a robust data set that informs location strategies and more accurate occupancy planning. Employees benefit too, as companies use data-driven decision-making—rather than guesswork—to enhance the worker experience, productivity and boost talent recruitment and retention.

5)      Designing for the innovation mandate  

Innovation is no longer optional, and today's companies must use every tool including workplace and real estate strategies to support their professionals in sourcing, testing and bringing new ideas to market. In fact, employees at the most innovative companies benefit from better-designed and more functional workspaces, with adjustable features, collaboration areas, a variety of workspaces, noise management and access to outdoor areas, according to Gensler research and JLL's Fully Engaged workplace report. The innovation mandate also means investing in people, processes and tools to drive a culture of innovation forward, with recognition and rewards that celebrate the best new ideas.

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About JLL
JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. A Fortune 500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0 billion, JLL has more than 280 corporate offices, operates in more than 80 countries and has a global workforce of more than 60,000. On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 4.0 billion square feet, or 372 million square meters, and completed $138 billion in sales, acquisitions and finance transactions in 2015. Its investment management business, LaSalle Investment Management, has $58.3 billion of real estate assets under management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit