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News release


What Will the Engaged Workplace of the Future Look Like?

New report shows engagement and productivity gains associated with using physical design to convey company culture

CHICAGO, Jan. 13, 2016 – While the concept of enhancing employee engagement is not new, the strategies adopted by companies over the years have been constantly evolving. A new report released today by JLL (NYSE:JLL) highlights momentum picking up in the latest such approach – one that uses the physical design of a workplace to express company culture and connect employees to brand values.

“Companies have spent a significant amount of time refining strategies to increase engagement through the efficiency of their workplace and effectiveness of their employees,” said Bernice Boucher, JLL’s Managing Director of Workplace Strategy, Americas. “But many are realizing they may have been undervaluing the only resource with unlimited potential – their workforce. In response, we’re seeing a trend toward looking at culture and creating workplaces with a personality and expression to match.”

The benefits of an engaged workforce and the problems associated with disengagement are well-documented. Recent studies peg the cost of disengagement to the U.S. at $450-500 billion a year. Conversely, research shows organizations with engaged employees experience almost 150 percent higher earnings per share compared to their competition. Companies that have taken the next step, however, are reaping even more benefits. Those who actively developed their culture returned more than 500 percent higher revenue and 750 percent higher income.

JLL’s report, Fully Engaged, introduces the concept of “workplace expression” as being the final piece of the “3 E’s” of employee engagement. With significant gains made over the last two decades in the first two “E’s” – efficiency and effectiveness – adding the final piece of expression to the mix can create a dynamic and compelling environment that reconnects employees to their purpose, directs renewed energy and engagement while driving innovation and productivity to new levels. Workplace expression is a tool that improves the engagement and motivation of employees by harnessing and communicating the cultural and brand values of a company through the physical design of its workplace.

Effective workplace expression plugs into culture by sending a message to employees about their value to the organization and what the company stands for. Every organization has a unique culture that needs to be evaluated to find the best match, but basic principles to consider when creating a powerful workplace expression include:

  1. A deliberate office design that allows cultural values to inform, direct and generate employee engagement
  2. A combination of office design, objects and systems to show the company appreciates its people and the contribution they make
  3. An environment that empowers employees by giving them choice in their daily work habits
  4. An atmosphere that boosts internal buy-in and direction

Employees are typically attuned to the messages their work environment is sending. Creating a responsive environment enables employees to produce meaningful work. It also instils a sense of pride and can revitalize organizational performance.
“Would you bring your best friend to your office?” asks Boucher.

“The answer to that question is very telling. Culture is intangible and hard to actively measure, yet it’s easy to sense when you walk into an office. Workplace expression shifts the office from being a comfortable background to an active cultural lever used to shape employee perceptions, motivations and behaviors. Allowing it to become a location where a company’s vision and mission manifest itself can easily transform a place to work into a best place to work.”

About JLL
JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. A Fortune 500 company with annual fee revenue of $4.7 billion and gross revenue of $5.4 billion, JLL has more than 230 corporate offices, operates in 80 countries and has a global workforce of approximately 58,000. On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 3.4 billion square feet, or 316 million square meters, and completed $118 billion in sales, acquisitions and finance transactions in 2014. Its investment management business, LaSalle Investment Management, has $57.2 billion of real estate assets under management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit