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News release


Landlords Amplify Services to Attract and Retain Tenants

JLL’s proprietary Property Management survey reveals the top amenities for tenants in 2015

​​CHICAGO, Oct. 6, 2015 – “Live, work, play” environments aren’t limited to just downtowns or cities.  With a majority of Americans working more than 40 hours per week, office workers are seeking a similar atmosphere at their workplace.  According to a recent survey conducted by JLL Property Management, tenants are ready to blend the office with other aspects of their life: philanthropy feels good, convenience is key, and when it comes to health and wellness, there’s room to run.

JLL’s Product Differentiation survey reviewed services and events offered at all JLL-managed properties across the U.S. totaling 250,000 square feet or more. In total, 66 buildings across the U.S. were surveyed. 
“According to the United Nations, Americans work an average of 499 hours more than French workers every year.  Something’s gotta give and an increasing number of landlords are realizing that the office can be a great place to add balance for the stressed-out worker,” said Dan Pufunt, President of Property Management at JLL. “Plus, it’s just good business sense. Offering services that drive tenant retention adds to the building’s value.” 

“We view our product as a lifestyle brand and we spend a lot of time thinking about convenience and productivity.  The goal of past generations was to balance their social and work lives, but now it’s all blended together.  Technology has allowed us all, not just those in the technology, advertising, media and information (TAMI) sectors, to work differently than in the past.  We spend more time at the office and thus amenities are highly desirable to reduce stress and break up the day.  We are selling tenants a lifestyle, not just four walls, a desk and a small kitchenette,” added Shannon W. Hill, Senior Vice President, KBS

Corporate social responsibility efforts have grown over the past few decades. But more recently, these efforts have reached beyond individual companies and become building-wide initiatives, driven by property managers.  JLL’s findings reveal that a vast majority of surveyed buildings (85 percent) have tapped into tenant’s desires to incorporate more philanthropy into their lives by hosting at least one charitable event at their property. The survey shows that the top contenders for benevolence include collecting food, toys, school supplies and clothing for the community and hosting blood drives and free mammogram screenings. An even greater percentage of buildings surveyed (88 percent) acknowledge the importance of tenant appreciation events such as ice cream socials and holiday gatherings.

“Providing opportunities for community involvement at the property helps boost both tenant engagement and morale,” said Jennifer Christakes, Property Management Operations Manager for JLL’s Midwest region. “People are always ready to give back, so having it organized at work makes it that much easier for them to incorporate it into their daily lives.” 

Other top findings from JLL’s survey include:

• Nearly half of properties offer wellness events and more than half provide gym access to tenants, with gyms being the most requested amenity among tenants, proving that health and fitness are a growing priority.
• Car maintenance doesn’t need to be a pain to squeeze into a jam-packed day: 53 percent of buildings offer services such as oil changes, car washes and electric vehicle charging stations.
• Concierge services are another way to facilitate work-life balance for building tenants and are particularly popular in premium quality assets, and 24 percent of properties offer on-site concierge services. 

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About JLL
JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. A Fortune 500 company with annual fee revenue of $4.7 billion and gross revenue of $5.4 billion, JLL has more than 230 corporate offices, operates in 80 countries and has a global workforce of approximately 58,000.  On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 3.4 billion square feet, or 316 million square meters, and completed $118 billion in sales, acquisitions and finance transactions in 2014. Its investment management business, LaSalle Investment Management, has $56.0 billion of real estate assets under management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit