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News release


RBS Citizens Financial Expands Corporate Real Estate Outsourcing with Jones Lang LaSalle

Global financial services corporation adds U.S. integrated facility management and construction project management to its existing contract with JLL

CHICAGO, Oct. 28, 2013 — RBS Citizens Financial Group Inc., the wholly-owned U.S. subsidiary of RBS Group PLC, has selected Jones Lang LaSalle (NYSE: JLL) to provide integrated facility management and construction project and development services for the bank’s 9.6 million-square-foot, 1,600-site U.S. corporate real estate portfolio. Operating its retail banking footprint as Citizen’s Bank, the RBS subsidiary is a $126 billion bank holding company that includes 1,300 branches, more than 3,500 ATMs and nearly 19,000 employees.

The new three-year contract expands an existing outsourcing relationship between JLL and RBS. JLL has provided lease administration services to RBS Citizens in the United States since 2001. For RBS in the Asia Pacific region, JLL has provided integrated facilities management, transaction management, lease administration and project and development services for the past four years.

Selection criteria included team strength, proven processes and JLL’s strong track record in integrated facilities management, project management and advisory services. The bank also cited JLL’s robust technological infrastructure and a comprehensive, integrated service delivery platform capable of driving real estate and employee productivity as differentiating factors.

“Jones Lang LaSalle offers a strong platform and effective service delivery that we can use to drive real estate productivity for our internal clients and branch customers throughout the Americas,” said Brad Artery, Head of Corporate Services Operations, RBS Group. “Our clients will directly benefit from our partnership to deliver excellent service throughout our U.S. facilities portfolio.”  

JLL has established an expanded RBS Citizens account team under the leadership of Koley MacKay, Account Director, and Ed Cannon, Regional Oversight Executive.

“Banks are under incredible competitive pressure in today’s global marketplace, and the outsourcing of corporate real estate functions can contribute significantly to financial, customer service and efficiency goals,” said John Minks, International Director, JLL. “With this expansion of our business relationship, our team will create and apply innovative real estate solutions to enhance RBS’ overall productivity and business performance.”

A leader in the real estate outsourcing field, JLL’s Corporate Solutions business helps corporations improve productivity in the cost, efficiency and performance of their national, regional or global real estate portfolios by creating outsourcing partnerships to manage and execute a range of corporate real estate services. This service delivery capability helps corporations improve business performance, particularly as companies turn to the outsourcing of their real estate activity as a way to manage expenses and enhance profitability.

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About Jones Lang LaSalle
Jones Lang LaSalle (NYSE:JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. With annual revenue of $3.9 billion, Jones Lang LaSalle operates in 70 countries from more than 1,000 locations worldwide. On behalf of its clients, the firm provides management and real estate outsourcing services to a property portfolio of 2.6 billion square feet and completed $63 billion in sales, acquisitions and finance transactions in 2012. Its investment management business, LaSalle Investment Management, has $46.7 billion of real estate assets under management. For further information, visit