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News release


Jones Lang LaSalle Unveils New “Integrated Facilities Management on Demand” Real Estate Outsourcing Service

Fossil implements new program across its 471,000-SF U.S. portfolio; Scalable integrated facility and property management model saves up to 20 percent in operating costs for portfolios of all sizes

CHICAGO, Oct. 5, 2011 — Jones Lang LaSalle today unveiled a new program designed to benefit companies of all sizes that outsource the management of real estate they occupy. Jones Lang LaSalle’s new Integrated Facilities Management program, dubbed “IFM On Demand”, is a fully scalable integrated facilities management model designed to drive cost and time savings through the use of a mix of dedicated and variable resources.

As corporations look to real estate for cost reductions, IFM On Demand enables companies to strategically scale their needs from a broad range of facility management services based on their specific and ever-changing requirements while still benefitting from the depth of its robust global platform, expertise and unparalleled client focus.

“In today’s complex real estate management environment, many organizations are stuck between being overinvested in dedicated resources to manage their portfolio and inefficiently managing their portfolio at the individual site level without the benefits of scale and leverage,” said Chris Browne, International Director of Jones Lang LaSalle’s IFM business, who along with Josh Cohen, Richard Peet and Lance Drenning helped design the program. “With IFM On Demand, we can now mitigate between these two extremes so companies who couldn’t afford traditional IFM services in the past, now have a viable—and impactful—option.”

This service is delivered through a cross-functional team of facility specialists that provide the benefits of a dedicated management team but through a more flexible model. Services include facility management, workflow management, vendor management, finance and accounting, reporting, office services, lease administration, variable project management, space and occupancy planning, and energy and sustainability initiatives.

Fossil, a global wholesale retail company that specializes in the design, development, marketing and distribution of consumer products, is implementing IFM on Demand this year across its 471,000-square-foot United States retail portfolio to enhance its overall real estate strategy.  

“The IFM on Demand service will enable our company to tap into Jones Lang LaSalle’s expansive suite of global real estate solutions through a tailored facilities management program scaled perfectly to our portfolio,” said Michael Passmore, Retail Facilities Manager at Fossil. “By adopting cost-saving strategies and technology like the IFM on Demand service, Fossil can deliver the best products to its customers within an enhanced shopping experience.”

The service provides companies access to services while eliminating administrative burden through a centralized workflow, call center resources, on-demand engineering services, cost and contract management and access to Jones Lang LaSalle’s real estate experts.

“Due to its leveraged approach to facility management, IFM On Demand is a unique offering in the industry because it is fully flexible and scalable,” said Josh Cohen, Senior Vice President, Integrated Facility Management. “Since it leverages a mix of dedicated and shared resources, labor and buying power and applies standard delivery practices and tools to deliver world-class IFM services, it can be designed for portfolios of any size and mix of asset types and facility sizes dispersed across multiple geographies.”

Businesses can utilize IFM On Demand to make their real estate operations more productive across their retail, office, warehouse, manufacturing, campus, and closed locations assets. The service is especially beneficial for companies with numerous small offices across multiple geographies, a region, or a local market, retailers and other like organizations with large, multi-site portfolios, and organizations with large, owned facilities that require a combination of dedicated and shared resources.    
“Leveraging IFM On Demand has been shown to reduce operating costs as much as 20 percent in some cases, as well as generate significant efficiency improvements through standardization of portfolio operations, sourcing optimization, and access to industry-leading experts,” said Cohen. “The service allows businesses to outsource with confidence with the knowledge that every facility will operate with maximum efficiency, safety, and employee comfort - keeping costs down and workplaces and people as productive as possible.”

Jones Lang LaSalle’s Integrated Facilities Management (IFM) platform brings together multiple service lines to support a comprehensive solution for clients. As the leading global provider of facility and operations management services to corporations, institutions and investor clients around the world, Jones Lang LaSalle was recently selected as one of the 2011 Global Outsourcing 100 by The International Association of Outsourcing Professionals (IAOP) as well as the best overall provider of corporate real estate services by the Watkins 2011 Survey of Corporate Real Estate Service Providers.

As the world of real estate changes, IFM continues to evolve to accommodate the changing environment that companies face.   The best-in-class service lines that support the IFM platform include call center services,  engineering & operations,  energy & sustainability services, supply chain management and contract administration, client accounting, technology, legal and human resources.
About Jones Lang LaSalle
Jones Lang LaSalle (NYSE:JLL) is a financial and professional services firm specializing in real estate. The firm offers integrated services delivered by expert teams worldwide to clients seeking increased value by owning, occupying or investing in real estate. With 2010 global revenue of more than $2.9 billion, Jones Lang LaSalle serves clients in 70 countries from more than 1,000 locations worldwide, including 200 corporate offices.  The firm is an industry leader in property and corporate facility management services, with a portfolio of approximately 1.8 billion square feet worldwide. LaSalle Investment Management, the company’s investment management business, is one of the world’s largest and most diverse in real estate with $45.3 billion of assets under management. For further information, please visit our website,