Transform your contact center from a back-room necessity to the front line of customer experience and increased profits.
Contact centers are an essential focus of any successful organization’s sales, service and support operations. Beyond product and service delivery, consumers demand straightforward, swift and stress-free brand experiences—and contact centers are charged with this delivery.
JLL’s contact center professionals provide services, technologies and consultation at every turn in your journey—from location strategy to site selection, procurement, construction management and beyond.
We combine real estate expertise with the latest technology—including location intelligence and predictive churn modeling—so you can have complete confidence in our methodology, recommendations and outcomes.
Strategy: We analyze your contact center portfolio to develop a comprehensive strategy based on your operational footprint, location, economic incentives and more.
Implementation: Our experience is combined with up-to-date knowledge of the latest domestic and global trends that may affect your approach. This gives you the expertise needed to deliver highly strategic, viable solutions.
Management: We won’t just leave you after the lease is signed. Ongoing assessments will ensure your contact center is operating at maximum efficiency, aligned with established business goals and achieving maximum profitability.
These integrated services come together to give you the ultimate customer experience—the kind we’ll help you give your customers, in turn.
Over the past four years, we've partnered with companies across the United States to complete nearly 300 contact center and back office transactions, totaling more than 8 million square feet. As a result, our team's developed a vast array of experience, especially in the key Arizona, Florida and Texas markets.
“U.S. businesses annually lose an estimated $83 billion due to poor customer service.”
– Genesys, NewVoice Me
With Dimension, Dynamic Screening Tool and Blackbird, you'll instantly have access to top proprietary technology that assists in creating the optimal contact center portfolio for your business.
The United States is a global leader in contact centers, but technology, M&As and geopolitical uncertainty are poised to disrupt the sector.
As consumer and client preferences evolve in the digital age, traditional contact centers are being forced to adapt to the changing tides. To embrace this change, many contact center solutions providers have expanded non-voice offerings to now include communication methods via social media, email, online chat, SMS texting, and other unique channels.
Minimum wages are set to increase in 14 new states by 2020. Use our interactive map to explore state-level minimum wage increases to better understand how these may impact your contact centers.
With location analysis software, your entire decision making process becomes a whole lot easier. It pairs unique inputs with publicly available data to present you with the top location options—all based on the variables most important to your business.