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Case Study

People & Process: Process Improvement

One of the world’s largest refreshment chains has experienced exponential growth over the past few years. Despite outward success, the company struggled to keep their lease administration process scalable to their growth. As the volume and complexity of leases grew, so did expenses from hastily-negotiated rents, late payments and other contractual penalties. Company administrators grew frustrated that their best efforts were overwhelmed by unidentified problems with base-processes, hand-offs and bottle-necks.

Our Strategic Consulting experts advised that the biggest culprit was an outdated process that did not address underlying business conditions and operations. Using Six Sigma methodology, our team utilized an Accelerated Process Improvement methodology that partnered with client lease administrators to identify improvement opportunities. Within this big picture approach, we prioritized solutions that offered the greatest payback, and required the least additional effort. The results included:
  • A reorganization of three separate departments into a single, integrated group under a single director of portfolio manager resulting in 15% reduction in unnecessary headcount and redeployment to expanding areas of the business.
  • A process improvement that now saves the client about $1 million annually through negotiating better lease terms and avoiding penalties.
  • Improved employee satisfaction and efficiency resulting from clarifying job roles, responsibilities, priorities, goals and milestones.

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