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Case Study

T-Mobile realizes rapid improvements with JLL’s Operational Excellence team

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​As T-Mobile expanded rapidly, JLL’s Operational Excellence specialists were engaged to partner with other groups inside the firm to institute process improvements rapidly and ensure that internal needs were met.

JLL consultants brought in transformation resources prior to the “go live” date to be prepared to hit the ground running, and led cultural change workshops to build collaborative partnership behaviors on a rapid schedule. Leveraging transformation-prioritization tools, the specialists implemented the highest-impact improvement initiatives first, developed best practices using Six Sigma methodologies and JLL’s One View Projects management tool, and established strong program management protocols.

Within three months of implementing new processes, an underperforming internal team saw a 40 percent improvement in achieving revenue targets and received a 96 percent satisfaction rating in the first and second quarters after the “go live” date.

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