Skip Ribbon Commands
Skip to main content

Case Study

T-Mobile realizes rapid improvements with JLL’s Operational Excellence team

window shopping

​As T-Mobile expanded rapidly, JLL’s Operational Excellence specialists were engaged to partner with other groups inside the firm to institute process improvements rapidly and ensure that internal needs were met.

JLL consultants brought in transformation resources prior to the “go live” date to be prepared to hit the ground running, and led cultural change workshops to build collaborative partnership behaviors on a rapid schedule. Leveraging transformation-prioritization tools, the specialists implemented the highest-impact improvement initiatives first, developed best practices using Six Sigma methodologies and JLL’s One View Projects management tool, and established strong program management protocols.

Within three months of implementing new processes, an underperforming internal team saw a 40 percent improvement in achieving revenue targets and received a 96 percent satisfaction rating in the first and second quarters after the “go live” date.

All case studies

 

 

Orange Regional Medical Center/united-states/en-us/case-studies/510/orange-regional-medical-centerOrange Regional Medical CenterA campus expansion plan that encompasses an owner constructed and financed, new physician office building incorporating an ambulatory care center, along with an attached but separate cancer center addition and renovation. A consolidation and enhancement of outpatient care services on the Main Campus, for a collaborative and interdisciplinary approach for outpatient diagnostic and treatment services.
UCSF Benioff Children’s Hospital Oakland/united-states/en-us/case-studies/511/ucsf-benioff-childrens-hospital-oaklandUCSF Benioff Children’s Hospital OaklandUCSF Benioff Children's Hospital was designed in 3 separate zones: patient, caregiver and family, ensuring that “family centered” concepts were followed.
NetScout/united-states/en-us/case-studies/512/netscoutNetScoutNetScout was dealing with surplus space in their corporate office and interested in finding a more efficient solution. So JLL's Tenant Representation team jumped into action.