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Case Study

JLL serves key role as three-year, $1B transformation of Madison Square Garden is completed

Jones Lang LaSalle’s (“JLL”) Project and Development Services group played a key role in the transformation of Madison Square Garden, leading up to the arena’s grand re-opening on October 25. Over the past three years, the firm served as project manager of the $1 billion project, overseeing the most significant overhaul of the famous arena since initial construction on the venue was completed in 1968.

Raymond Quartararo, international director, led the JLL team overseeing the project management assignment for The Madison Square Garden Co. (“MSG”). The company worked closely with MSG staff to develop and manage the overall strategic plan, master budget and schedule, and assemble the professional team that carried out the work.

“Over the past few years, Madison Square Garden, known as The World’s Most Famous Arena, has been completely transformed,” said Quartararo. “The state-of-the-art facility now offers fans, players and entertainers the kind of truly remarkable experience they deserve. JLL strove to ensure that all the work was completed smoothly and discretely while the arena continued to host sporting events, concerts and other entertainment events.”

MSG tapped JLL as project manager for the renovation of the famous arena in 2004, following the firm’s successful oversight of the construction of MSG’s Training Facility for the New York Knicks, New York Rangers and New York Liberty in Greenburgh, N.Y. Work on the renovation of the Arena was a year-round project, sequenced to maximize construction efforts during three offseason shutdowns.

“The most difficult aspect of the work was the need to have Madison Square Garden fully operational each season for the Knicks and Rangers, between each of the three major phases of the renovation project,” said Quartararo. “This was one of the most logistically complex projects JLL has ever completed.”

The overhaul involved the complete transformation of the facility, designed to enhance the experience of all of The Garden’s customers, entertainers, athletes, suite holders and marketing partners. The work focused on all facets of the arena and included:

  • Brand new Seventh Avenue entrance
  • Significantly wider concourses
  • New first-class food and entertainment amenities
  • More comfortable seating and improved sightlines
  • Dynamic new scoreboard;
  • State-of-the-art lighting, sound and high-definition, light-emitting diode, or LED, video systems
  • Fiber optic cabling throughout the building
  • New suites, clubs and hospitality areas
  • Two new first-of-their-kind bridges
  • Upgraded locker rooms and star dressing rooms

JLL’s efforts comprised:

  • Preparing RFP's, and assisting in the selection, development and negotiation of contracts for the most qualified vendors and consultants.
  • Creation of a master plan and budget to implement the project’s requirements, with a heavy focus on budget, schedule and quality
  • Integrate of the overall timeline, responsibilities of various consultants and specific equipment—simplifying the monitoring process and ensuring timely delivery and installation

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