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Case Study

Creating real value for clients

Starwood Hotels and Resorts
Project and Development Services | 333 Ludlow Street, Stamford, CT


  • Starwood Hotels and Resorts (Starwood), formerly of White Plains, New York, retained JLL's Project and Development Services Group (PDS) to develop and manage the construction of a new 291,000 square foot headquarters space on 11 floors at 333 Ludlow Street, Stamford, Connecticut
  • The Headquarters construction was being executed in two phases: an “End User” phase encompassing “branded” general office space with extensive support amenities, and an “Owner/Developer Experience” phase which featured façade renovations to create an independent entry for Starwood customers and staff, a heavily-branded, world-class reception area, a grand staircase inside a glass building extension, “model room” suites which simulate guest accommodations in Starwood’s various hotel chains, and supporting design, conference and breakout areas


  • JLL provided an on-site project management team, managed the selection of a qualified general contractor, oversaw the architect-of-record, coordinated all design and engineering consultants, monitored all budget lines and oversaw the construction of the project. JLL also managed all submittals required for tax incentives and exemptions provided to Starwood by the Connecticut Development Authority
  • The work environment for the new headquarters, designed by HOK’s New York team, featured upscale glass offices and low-profile furniture systems throughout, affording all employees panoramic views of Long Island Sound and the Stamford cityscape. Along with environmentally sensitive products and technologies–including a sophisticated daylight harvesting lighting system–these strategies aligned the new headquarters for a LEED gold certification


  • End User phase was completed on time and on budget
  • Starwood was relocated in four phases, completed in early January 2012, enabling the company to vacate their existing spaces ahead of schedule
  • End-users have consistently expressed a high level of satisfaction
  • JLL managed the remaining “Owner/Developer Experience” phase which was completed in May, 2012

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