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Case Study

Provide reliable critical environment management

Critical facilities management

Our client, a global financial services firm, sought to minimize client impact incidents and maximize reliability. They went to market seeking a real estate services provider who could provide reliable critical environment management for their portfolio of critical real estate. Our client awarded approximately 50 percent of their sites to Jones Lang LaSalle and today, continues to roll up multiple data centers, systems and legacy purposes under our management.

Currently, our team manages:

  • Approximately 130 total critical sites including three stand-alone data centers
  • Data centers: 2,700,000 s.f. total, 650,000 s.f. of raised floor
  • Global critical facilities: 17,500,000 s.f. total, 2,000,000 s.f. raised floor

Our Critical Environment Management consultants conduct:

  • Baseline critical facilities assessments
  • Documentation of existing practices (operations and change management)
  • Gap analysis and program realignment to continually improve performance

Today, our management team holds incidents to a maximum of eight per year, which is well below the Hoshin target. In fact, our experienced team of managers has achieved 80 percent fewer incidents than the initial baseline. We have 100 percent backup system reliability and steady year over year decrease in incidents.

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