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Case Study

AAA Northern California, Nevada & Utah

The multifaceted automotive, insurance and travel services company – AAA Northern California, Nevada & Utah – was in the midst of an organizational change when they engaged Jones Lang LaSalle to strategize their headquarters consolidation/relocation. Previously in four separate buildings in downtown San Francisco, AAA sought to cost effectively consolidate operations while creating a more collaborative environment. Since AAA’s goals centered around a more sustainable space and collaborative work environment, they selected Jones Lang LaSalle as the optimal partner for achieving their goals.

The Jones Lang LaSalle team initiated a strategic real estate plan that not only defined AAA’s key objectives, but also considered labor and demographic impacts, identified alternative scenarios to accommodate their operations (including out-of-state relocation), and codified our findings and recommendations in a Strategic Planning Document.

The results were outstanding. By marrying AAA’s need for cost savings, modernization and efficiency, we achieved over 20% savings in real estate occupancy costs by consolidating and relocating AAA’s headquarters into a 255,000 s.f. LEED Gold building in Walnut Creek, CA and moving its IT operations to a 210,000 s.f. call center in Glendale, CA.  In addition, AAA secured a 150,000 s.f. LEED Silver build-to-suit call center in Oklahoma City, OK.

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