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Innovation at JLL

Innovation. Some call it a buzzword. At JLL it’s a beacon.

​​​​​​​No matter what business you’re in, innovation is essential to staying competitive.

We know that we’re only as good as our last pitch, our last project, our last big idea. And that mentality drives us to deliver smart, forward-thinking and value-enhancing solutions at every opportunity—both for our clients and within our own walls.

JLL’s Innovation and Product Development (IPD) platform

In 2011, we instituted a formal Innovation and Product Development (IPD) platform that combines dedicated resources, proprietary idea-collaboration technology and a simplified process to surface and nurture innovative ideas. Our two-pronged IPD strategy focuses first on creating a culture of innovation, and second on value creation through product development.

And it works. Through this program, we’ve delivered more than $150 million in cost savings, and an average 20 percent productivity improvement, across our client base.

In May 2016, JLL’s IPD platform was recognized​ with the
CoreNet Global Professional Excellence Award.

Innovation in practice

We bring innovation to every client engagement—it’s embedded in our relationships, in our service delivery, across all areas of the business. We believe that the most innovative solutions are born when everyone comes together to inspire one another, and pride ourselves in acting as a partner with our clients to collaborate on innovation roadmaps catered to their business goals.

Internally, we constantly assess strategic opportunities to strengthen our capabilities keep our innovative, competitive edge. More than 90 percent of JLL’s profits back are invested back into the business. Investments in the latest data and technology tools specifically help our people mine the depths of our intellectual property to help clients maximize the value of their real estate.​

​JLL and MIT are partnering to build the ultimate NYC commercial real estate database, in an effort to help determine the future of communities and cities by identifying innovations in design and technology. Learn more at CRE Tech.

The future of innovation at JLL

We do all we can to innovate from within, and through this focus, we’ve made huge advancements and improvements in many of our tools and technologies. We can’t build all our own tools, though. Sometimes, the best ideas come from the outside.

To best take strategic advantage of that, we have an innovation-driven acquisition strategy, and are always on the lookout for the next external idea or technology—specifically in data/business intelligence, visualization or productivity—that would make JLL even stronger.

The acquisition of BRG is the latest example of JLL’s disciplined acquisition strategy which, since the start of 2015, has seen the company announce or close 39 margin-accretive transactions with a combined value of more than $1.2 billion.

In late 2015, for example, we acquired Corrigo, a pioneer in cloud-based facility management solutions. Currently, the Corrigo platform has a strong network of 1 million users managing more than 10 million work orders per year across more than 180,000 sites. And though originally developed for facility management clients, with JLL the Corrigo platform will be adapted to serve Retail and Property Management clients as well.

Thoughts from JLL leadership

  • Our clients expect us to bring them new technology-based solutions that improve productivity and help them compete and win. We’ve done so in the past, and we keep doing so by pushing the envelope in every aspect of our business.

    Jill Kouri — Americas Chief Marketing Officer
  • We're focused on transforming actionable ideas into innovative new products and services.

    Greg O'Brien — Americas Chief Executive Officer
  • We aren't interested in new for the sake of the new. We're looking to use technology to deliver lower-cost solutions, find a better way, create new offerings for clients and engage new markets and customers.

    Eddy Wagoner — Global Chief Information Officer, Corporate Solutions